Responsibilities/Activities

• Manages and schedules labor, equipment and material to accomplish mowing production schedules within established budgets. Maintains strict adherence to established schedules and budgets.
• Consults with Director and/or Account Manager to understand contract specifications and ensures they are met and maintains customers complete satisfaction.
• Information Management to include verifying accurate and complete work orders and site plans.
• Provide most recent plans and/or documents to field staff at the beginning of the day and provide instruction to ensure Crew Leader and crew are prepared to complete the job
• Maintains proper inventory of assigned materials, equipment and other supplies are on hand to complete mowing production activities.
• Supervise employees, keeping attendance records, enforcing proper uniform and safetyequipment use, and approving time cards.
• Overall human resource management of mowing field staff. Provides input on hiring, firing and disciplinary issues. Primary role in training, coaching, mentoring and developing staff to reach potential and established goals for the individual and mowing department. Identify and develop Crew Leaders.
• Maintains sufficient staff to accomplish production schedules. Provides input in analyzing and forecasting future needs of staff and material needs to complete future jobs.
• Conducts timely performance reviews of direct reports and take corrective actions when appropriate. May obtain assistance from Director.
• Coordinate the use of labor, equipment, materials and other resources with other divisions as needed.
• Responsible for the overall quality assurance/quality control of mowing services, including turf health and aesthetics, provided to all properties.
• Visit job sites on a regular basis, observing organization of work, identifying and resolving training issues, and taking necessary actions to ensure quality.
• Participate in actual field production work as needed. Perform mowing services and oversee mowing practices.
• Makes recommendation regarding qualifying or disqualifying warranty work. Coordinate completion of warranty work per contract and/or instructions of Director.
• Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices and customer work-sites.
• Stay aware of Best Practices. Develop and recommend improved work methods and standards.

Key Performance Metrics

• Revenue growth
• Profitability
• Employee retention
• Retention of contracts and customers
• Performance to budget
• Safety record

Pivotal Duties

• To coordinate and manage all mowing and related services and related activities, ensuring quality standards are maintained.
• To have complete understanding of all contractual obligations and specifications.
• To meet or exceed operating budgets.
• To continually review project progress, cost, schedules, and demands to complete.
• To ensure quality control of all assigned projects and high level of effective customer communications and service.
• To know and strictly observe all safety rules for self and others. Permit NO accidents.
• To submit time sheets and other written reports on an accurate and timely basis as required by the Supervisor. To ensure proper paper flow to and from the office
• To maximum use of field and other personnel, equipment, materials and supplies. Eliminate waste. To train, develop and discipline high performing work teams to accomplish production schedules as assigned and to reach goals benefiting both Company growth and individual growth of work team members
• To support and participate in the development, implementation and refinement of departmental best practices in all areas of field operations and safety. To keep abreast of newmethods that might be applicable to the Company; constantly pursues new ideas which could be implemented.
• To proactively identify potential problems within production and find resolution to minimize damage/risk or possibly create unforeseen opportunity for gain.
• To support sales and marketing initiatives with solid production knowledge or service. Identify opportunities for enhancements or upgrade.
• Manage and track to minimize warranty work.
• To manage personal effectiveness (competency, trust, communication, etc.) to maximize sales opportunities and development of customer relationships.
• To provide and maintain excellent customer service. Maintain customers.